Last Updated: January 9, 2025
Introduction
Mental Health Associates (“we,” “our,” or “us”) is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, share, and protect your information when you use our website, services, and interact with our charity.
Information We Collect
Personal Information
- Name and contact details
- Email address
- Phone number
- Employment information (company name, role)
- Mental health-related information shared voluntarily
Automatically Collected Information
- IP address
- Browser type
- Device information
- Cookies and usage data
- Website interaction patterns
How We Use Your Information
We use your personal information to:
- Provide mental health support and signposting services
- Deliver organizational training programs
- Communicate about our services and programs
- Send relevant resources and updates
- Improve our services
- Process donations
- Comply with legal obligations
Data Protection
We implement robust security measures to protect your information:
- Encryption of sensitive data
- Secure servers and networks
- Regular security assessments
- Staff training on data protection
- Limited access to personal information
Information Sharing
We never sell your personal information. We may share your information with:
- Mental health professionals (with your explicit consent)
- Service providers who assist our operations
- Legal authorities when required by law
- Partners who help deliver our services (under strict confidentiality agreements)
Your Rights
You have the right to:
- Access your personal information
- Request corrections to your data
- Request deletion of your data
- Withdraw consent
- Object to processing
- Request data portability
- Lodge a complaint with supervisory authorities
Cookies
We use cookies to:
- Improve website functionality
- Analyze website traffic
- Personalize content
- Remember your preferences
You can control cookie settings through your browser preferences.
Special Note on Mental Health Information
We understand the sensitive nature of mental health information and apply additional safeguards:
- Strict confidentiality protocols
- Enhanced security measures for health-related data
- Limited access to authorized personnel only
- Secure disposal of sensitive information
Children’s Privacy
We do not knowingly collect information from individuals under 18. If we learn we have collected personal information from a minor, we will promptly delete it.
International Data Transfers
If we transfer your data internationally, we ensure appropriate safeguards are in place to protect your information.
Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of any significant changes through:
- Email notifications
- Website announcements
- Our newsletter
Data Retention
We retain your personal information for:
- The duration of our service provision
- Legal compliance requirements
- Legitimate business purposes
- Historical record keeping
Contact Us
For privacy-related questions or concerns:
Email: [[email protected]] Phone: 03301244338, Address: 27 TANSY AVENUE STOTFOLD HITCHIN SG5 4GJ
Your Choices
You can choose to:
- Opt-out of marketing communications
- Limit data collection
- Request information about your data
- Modify your personal information
Compliance
We comply with:
- UK Data Protection Act 2018
- General Data Protection Regulation (GDPR)
- Privacy and Electronic Communications Regulations (PECR)
- Relevant mental health data protection guidelines
Reporting Concerns
If you have concerns about how we handle your data:
- Contact our Data Protection Officer
- File a complaint with the Information Commissioner’s Office (ICO)
- Seek legal advice about your rights